Please review the relevant Guide (see below) before contacting our support team.
Also see the Help menu item in e-class.live, which can also be downloaded separately
from this page. To send an email to the e-class.live team with your request for support,
click here firstname.lastname@example.org.
We will respond to your query within 24 hours, Monday to Friday. If the matter is
urgent, please contact your nearest IDC office (see
Contact). Note that technical support may need to come from Europe or Australia,
so please allow for time differences. In your message please add as much detail
about your issue as possible. Include copies of any error messages if possible.