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Email Support

Please review the relevant Guide (see below) before contacting our support team. Also see the Help menu item in e-class.live, which can also be downloaded separately from this page. To send an email to the e-class.live team with your request for support, click here support@e-class.live.
We will respond to your query within 24 hours, Monday to Friday. If the matter is urgent, please contact your nearest IDC office (see Contact). Note that technical support may need to come from Europe or Australia, so please allow for time differences. In your message please add as much detail about your issue as possible. Include copies of any error messages if possible.

Help (FAQs, Troubleshooting, Etc.)


e-class.live Terminology


Downloadable Guides

e-class.live brochure Download
Participant Guide �Joining A Session Download
Participant Guide � Interacting During a Session Download
Participant Guide � Optimising Your Audio Download
Participant Guide - Optimising Internet Connection Download
Quick Start Guide for Presenters Download
Record and Playback a Session Download
Obtaining a Provider Licence Download
Quick Start Guide for Providers Download
Provider Guide � Sample emails Download
Provider Guide � e-class.live Sessions (Tips and Tricks) Download

"More coming to this section of the e-class.live website soon."